Agenda

Identity theft continues to pose a threat to everyone, everyday, and the way we manage our personal information, can be the first line of defense. This presentation will outline:

• What Identity Theft is?
• How it occurs?
• How the stolen information is used.
• As well through out the presentation there will be hints that will help people better see how to protect themselves.

Ken Duff
Constable
Royal Newfoundland Constabulary

Ken has been a member of the Royal Newfoundland Constabulary for over 26 years and has been stationed in Corner Brook for 4 years and St.John's for 22 years.

For the first five years of his career, Ken worked in uniform and was assigned to the Patrol Division at St. John's. Since that time, he has been assigned to the Criminal Investigation Division as follows;

• One year in Break and Enter Unit
• Five years Major Crime Unit
• Four years seconded to the RCMP Proceeds of Crime Unit, and,
• Eleven years assigned to the Economic Crime Unit ( A.K.A. Fraud Unit).

The purpose of this presentation is to offer some general scanning tips and information to consider when starting a scanning initiative. Some common questions that arise when starting these initiatives may include;

• What type of scanner do I need?
• What output format should I choose?
• What software is available?

The presentation will also cover the following topics:

1. Scanning Technology

• Types of Scanners
• Features & definitions (to consider)
• To OCR or not to OCR?

1. PDF vs. TIFF

2. Other Considerations:

• Software
• Redaction
• Legal
• Security
• Business Rules/Records Policy
• Quality Assurance
• Accuracy rates

1. Case Studies

• Royal Newfoundland Labrador Constabulary
• Cameron Commission

Chris Greene
Consultant
PRIMA

Chris Green joined Prima in 1998 having completed the Customer Service and Support Program at College of the North Atlantic. His technical and interpersonal skills resulted in his immediate acceptance by Prima's customers. Through his interest, dedication and his natural ability in solving both hardware and software related problems, he advanced rapidly.

Chris achieved certification in many areas of support ranging from large scale Dell servers to Dell and Toshiba notebooks – from mail handling machines to point-of-sale hardware and software. Consequently, he soon became senior technician working as a member of our support team and as a mentor to other members. At the same time he developed proficiency in software specific to small and medium size businesses including Dentrix, ShortCuts, PC Law and Business Vision.

Since the signing of the Enterprise Agreement between TOWER Software and the Government of Newfoundland Labrador, Chris has been an instrumental part of the TRIM implementation team, becoming the onsite TRIM expert. Along with TRIM expertise, he also became proficient in associated software packages such as Rapid Redact and Trapeze.

This presentation summarizes the disclosure and production requirements in modern litigation. Litigants are required to produce all potentially relevant documentation to the other parties and to the Court. This disclosure requirement includes electronic documents, and includes a duty to retain documentation when there is a foreseeable risk of future litigation. A well-organized document retention program is important both as a means of avoiding costly litigation costs in the future and ensuring that the Court does not subsequently impose negative inferences and more serious penalties on a litigant that has failed to retain and produce potentially relevant documentation. The Rules of Court and evidence are reviewed with a focus on electronic document retention and disclosure, along with a summary of recent case law and electronic document retention strategies.

Jonathan Dale
Associate
Stewart McKelvey

Jonathan D. Dale is an associate with the law firm Stewart McKelvey. He graduated from Dalhousie Law School in 2005 and completed his articles at Stewart McKelvey in 2006. Jonathan practices in the areas of insurance and commercial litigation.

Michelle A. Davis is an associate with the law firm Stewart McKelvey. She graduated from Dalhousie Law School in 2003 and completed her articles at Stewart McKelvey in 2004. Since joining the Newfoundland and Labrador Bar, Michelle practices in the areas of Corporate and Commercial Law as well as Commercial Litigation. Michelle is a member of the Canadian Bar Association and currently sits as a Director on the Boards of NONIA and Shallaway.

Is Information Management for mega projects different from any other IM implementation? You decide once you have heard the answer to the following (and other) questions.

• What is "Project Information Management"?
• What are the different information sets on a mega project?
• What does a "Project Information Life Cycle Profile" look like?
• What is "Asset Information Life Cycle Management"?
• What does IM success look like?
• What are the challenges to achieving IM success?

Judy Ludlow
nsb Offshore Inc

Since entering the world of Information Management for mega projects in Newfoundland and Labrador, Judy has either worked on, or provided consultancy services, for the majority of the province's mega projects over the last 20 years. Her career has steadily progressed from Document Control Clerk, delivering drawings to "construction shacks" on a construction site to Information Management Lead, responsible for all aspects of IM for a multi-billion dollar project. Judy has gained international work experience working for extended periods in the UK and the Netherlands, as well as travelling to many places in North America, Europe and Asia fulfilling her different roles. She has also been published as co-author of the International Society of Offshore and Polar Engineers (ISOPE) paper #2003-JSC-395, "Innovative Quality Management in Offshore Development and Operations".

What is GIS? Why does GIS data require so much storage space? What do I need to know to work with a GIS? These are some of the frequent questions many people in Information Technology and Information Management ask when faced with the use of Geographic Information System technology. In addition to answering these and other common questions from people new to GIS, the presentation will review some of the challenges facing the GIS user community in Newfoundland and Labrador and the possible strategies for overcoming them. In the end, you will learn how GIS is similar to many other technologies commonly found in the workplace and that the use of GIS can be a very worthwhile endeavour.

Corey Tucker
Consultant
Tamarack Geographic

Mr. Tucker has been in the role of GIS Manager for the province of Newfoundland and Labrador’s Office of the Chief Information Officer since May, 2008. Prior to returning home to St. John’s, he spent thirteen years taking on software support and development roles with the largest GIS company in the world, Environmental Systems Research Institute (ESRI), in Redlands, California. His most recent position at ESRI was Program Manager for Geoprocessing and Analysis where his team developed hundreds of GIS tools, a graphical workflow designer called ModelBuilder, a scripting framework and several popular extensions such as Spatial Analyst. Mr. Tucker is a graduate of Memorial University of Newfoundland and the College of Geographic Sciences in Nova Scotia.

Across the country statutory regimes for citizens to access information in the records of governments is a common practice. In 1981 the Government of Newfoundland and Labrador proclaimed the Freedom of Information Act, becoming one of the first provinces in Canada to officially adopt such legislation. Since this time the province has evolved this legislation to include privacy provisions to protect the collection, use and disclosure of an individual's personal information, now known as our Access to Information and Protection of Privacy Act (ATIPPA).

The spirit and intent of any access and privacy legislation is to build public trust in our governments, and agencies, and the role of information management (IM) is a core piece of that puzzle. A successful IM strategy will increase compliance with access and privacy procedures in any organization. Information Management plays a prominent role in organizations and in the business world at large, mainly because information is money, and any unauthorized disclosure of that information can cause any organization to suffer. Due to its particular nature, IM crosses the boundaries of many different disciplines since the subjects involved in handling and using information varies. One thing is clear; there is a change happening with the role of Information Management Professionals and one core difference is now they must collaborate alongside with access and privacy experts. As a team they must ensure information is kept secure and protected as required by both federal and or provincial legislation. Good records management practices can increase public confidence in organizations/governments while also allowing those bodies to mitigate their risks of potential information breaches.

Renée Pendergast
IT Instructor
College of the North Atlantic
Prince Phillip Drive Campus

Renee Pendergast is an Information Technology Instructor at the College of the North Atlantic, Prince Phillip Drive Campus

Previous to her position at the College, Renee had been employed with the Provincial Government for the last 10 years. Her background is Computer Science, and Information Management. She began her career as an instructor at the College of the North Atlantic, in the Computer Science Faculty. In 2004, she took a position with the Department of Justice at the Royal Newfoundland Constabulary, as their Manager of Information Services. She recently left the RNC to move to the ATIPP office as Manager/Facilitator of Training.

This session will investigate the essential elements needed to develop and maintain workable classification and retention tools. It will situate these tools within the context of an organizational records management system to show how they contribute to the organization having complete, reliable, authentic and usable records.

Carman Carroll
Consultant

Carman Carroll holds degrees in history from St Francis Xavier University and the University of New Brunswick. He was an archivist with the Public Archives of Canada for 18 years. In 1986 he was appointed Provincial Archivist of Nova Scotia and held that position until 1997 when he retired and moved to St. John's. He has been consulting in archives and records management since that date for a variety of federal and provincial governments and private sector organizations.

Believe it or not, putting an ECM solution into your organization is the easy part. But once it's done, what happens next? Let's explore ways of revisiting your existing implementation, learning from your initial set-up experiences and find out how to push forward and DO MORE so that you benefit fully from your product.

Attendees will learn to:

• Understand where they may have gone wrong in the initial setup of an ECM
• Learn to make opportunities from their lessons learned
• Learn ways to keep the momentum going for their ECM implementation
• Recognize opportunities for growing their ECM solution

Brenda Collins
Consultant
PRIMA

Brenda has over 15 years of experience in Information Management. Upon graduation from the University of Western Ontario in 1992 with a Master of Library and Information Science she started working with the Newfoundland Provincial Department of Justice as a Records Analyst. Since then, Brenda has held a variety of information management positions including: Information Policy Analyst with the Newfoundland Provincial Archives; Development Officer for Records and Information Management with the Alumni Office of Memorial University; and Records Administrator with Newfoundland Hydro. Along the way she has gained knowledge in Policy Development, training, and software implementation. In 2003 Brenda began her own company, Continuum Consulting, and, as an associate of a TOWER Software Partner, she implemented, and provided end user support, and training on, TRIM Captura and Context for Atlantic Canada. In the fall of 2005, Brenda joined the TOWER Software US team as a Senior Business Analyst in Reston, VA and in 2008 continued in the role of Senior Business Analyst with HP in Vancouver after it acquired TOWER. Brenda is now employed as a Senior IM Specialist / TRIM Consultant with Prima Computer Solutions and is based in St. John's, Newfoundland.

Tracey Goulding
Office of the Chief Information Officer
Government of Newfoundland and Labrador

Tracey Goulding is Program Coordinator for Information Protection (IP) Policy and IP Advisory Services in the Information Management Branch of the OCIO, Government of Newfoundland and Labrador. This role involves implementing the Information Protection Framework and Risk Management Strategy within Government's IT environment, as well providing advice and guidance to Government in support of OCIO's Information Protection mandate.

Tracey comes to this position with a Bachelor of Arts degree from Memorial University as well as a post-graduate diploma in Applied Information Technology from ITI in Halifax. Tracey has spent 10 years in the IT industry writing technical documentation for the public and private sector, and has experience developing policies and operational procedures for in various levels of government across provincial and federal jurisdictions. Prior to her current role, she served as Senior Privacy Analyst and Manager for Access to Information in the ATIPP Office, Department of Justice.

Successfully integrating an Information Management program throughout your organization relies on a collaborative approach by working with all partners to build the capacity needed to reach your goals. If the goal is to re-design IM within your organization or to develop a new program both approaches will start with building the foundation of IM. The foundation of the IM program would consist of developing standard competencies and position descriptions for all IM positions while working with the subject matter experts those areas. Once this foundation is established, it is critical for the organization to work together across all functions to support the growth of the program through a learning and development strategy, recruitment strategy and developing the community of practice. This approach was practiced under the direction of the Office of the Chief Information Officer (OCIO) throughout the Information Management Horizontal Review (IMHR) project and will be the focus of today’s presentation.

Sheri Dilny
Consultant
Deloitte

Sheri is a Senior Consultant who is leading Deloitte’s Human Capital Group with the consulting practice in St. John’s. With over 10 years of professional experience, Sheri brings forth a range of consulting experiences working for several public and private sector organizations in Canada and the United States in various capacities.

Sheri has recently worked with a number of public sector clients, where she has focused on various areas such as talent strategy, talent development, change management and communications. Her recent project includes Project Manager for the OCIO’s Information Management Horizontal Review.

Jennifer is a Business Analyst in Deloitte’s Strategy and Operations and Human Capital group. Jennifer brings experience and knowledge from previously working with the Government of Newfoundland and Labrador in the Information Management Horizontal Review (IMHR) project for the OCIO, participating in the Review and Implementation phases.

Web 2.0 technologies such as wikis (e.g., Wikipedia) and social networking sites (e.g., Facebook) are challenging traditional IM concepts and processes. How do we recast the stages of the information lifecycle when clear lines can't be drawn between creation and use? How are issues like ownership and copyright applied to folksonomies and mash-ups? This session discusses the many IM issues raised by Web 2.0, and looks at approaches for resolving them.

Lewis Eisen
Manager IM Program
Department of Fisheries and Oceans
Government of Canada

Lewis Eisen -- lawyer, consultant and author -- has been working with information technology for 25 years. He brings experience from both private industry and government to the analysis of the impact of technology on traditional business processes. He currently works in Ottawa at Fisheries and Oceans Canada as Manager IM Program, where he is responsible for IM awareness programs, and he sits on the Information Management Committee of GCPedia, the Government of Canada's inter-departmental wiki.

• Learn about the Information Management Capacity Assessment Tool (IMCAT) methodology based on ISO 15489.
• Learn the value of creating a RIM strategy orientated towards risk prevention, rather than mitigation and containment.
• Discover best practices for creating RIM Strategies for mid to large-size public sector organizations.

Mike Bannister
IMCAT Coordinator
Office of the Chief Information Officer
Government of Newfoundland and Labrador

Mike Bannister is the IMCAT Coordinator with the Office of the Chief Information Officer of the Government of Newfoundland and Labrador (GNL). He has been working in the field of IM for nearly 15 years and holds a Master of Library and Information Science from the University of Western Ontario. Prior to joining the Government of Newfoundland and Labrador, he was the Content Management System Practice Lead for an Ottawa based IM/IT consulting firm who specialized in e-government solutions. Mike currently represents the GNL on the Public Sector CIO Council IM Subcommittee. A national committee focused on IM issues. He also is a member of the CAC/JTC1/SC32 committee with the Standards Council of Canada that reports to ISO on managing Data Management standards.